Shipping policy

Shipping Policy

Last updated: October 1, 2026

the short version: we're a small studio with professional-grade partners. your products ship straight from the source, sealed and authentic.

How we ship
Velvet Touch Aesthetics works with authorized professional skincare distributors. When you place an order, it ships directly from the distributor's warehouse to you. This keeps products fresh, sealed, and authentic, and means items in one order may arrive in separate packages.

Processing time
Orders are typically processed within 1 to 3 business days (Monday through Friday, excluding holidays). Orders placed after 12 PM ET on Friday, or on weekends or holidays, begin processing the next business day. During sales, launches, or holidays, processing may take a little longer.

Delivery time
Once shipped, most orders arrive within 3 to 7 business days. Delivery times are estimates provided by the carrier and are not guaranteed.

Where we ship
We currently ship within the United States only. We are unable to ship to P.O. boxes, APO/FPO addresses, or locations outside the U.S. at this time.

Shipping rates
We offer a flat shipping rate of $10 on all orders within the United States, no matter how many items you order. Your shipping cost will be shown at checkout before you complete your purchase.

Order tracking
You will receive a shipping confirmation email with tracking information once your order ships. If your order arrives in multiple packages, you may receive more than one tracking number. Please allow 24 to 48 hours for tracking to update.

Address accuracy
Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, email us right away. We will do our best to update it, but once an order has shipped, we cannot change the address.

Lost, stolen, or delayed packages
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. If your tracking shows delivered but you can't find your order, check with neighbors and your local post office, then contact us and we'll help however we can. If your package appears stuck in transit for more than 7 business days, please reach out.

Damaged or incorrect items
If your order arrives damaged or incorrect, email us within 7 days of delivery with your order number and photos. See our Refund Policy for details.

Weather and heat-sensitive products
Some skincare products can be affected by extreme heat or cold. We recommend bringing packages inside promptly after delivery.

Local pickup
Products are not available for in-studio pickup at this time.

Contact
Questions about your order? Email mariah@velvetouchaesthetics.com.